Ordering & Shipping
Where do you ship from?
We ship internationally from our supplier network to bring you authentic Korean beauty products at the best prices.
How long does shipping take?
Orders to the US typically arrive in 9-14 business days. Canada and UK shipping times may vary slightly. You'll receive a tracking number as soon as your order ships.
Do you ship internationally?
Yes! We currently ship to the United States, Canada, and the United Kingdom, with pricing automatically shown in your local currency.
Products & Authenticity
Are your products authentic?
Yes, all products sold on Ala Beauty Co are 100% authentic, sourced directly from authorized Korean beauty suppliers. We do not sell counterfeit or imitation products.
How do I know which product is right for my skin?
Each product page includes detailed ingredient lists, skin type recommendations, and usage instructions. If you're unsure, feel free to reach out via our Contact page and we'll help you find the right fit.
Orders & Returns
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has been processed for shipping, we may not be able to make changes.
What is your return policy?
Please see our full Refund Policy page for details on returns and exchanges.
My order hasn't arrived yet, what should I do?
If your order is taking longer than expected, please reach out to us via the Contact page with your order number and we'll look into it right away.
Payment
What payment methods do you accept?
We accept all major credit cards, as well as Shop Pay and other secure payment options at checkout.
Is my payment information secure?
Yes, all transactions are processed through Shopify's secure, encrypted checkout system. We never store your payment details.