Refund Policy

We want you to love your skincare. If you're not satisfied, you may request a return or exchange within 30 days of delivery, provided the product is unused, unopened, and in its original packaging (for hygiene reasons, opened skincare items cannot be returned).

Because our products ship from Korea, returning an item internationally can be slow and costly — so in most cases, once a return is approved, we'll issue your refund or send a replacement without requiring you to ship the item back. For higher-value items, we may request the product be returned before a refund is issued; we'll always confirm which applies to your order before you proceed.

To start a return, contact us with your order number and reason for return. Once approved, refunds are issued to your original payment method within 5-10 business days.

Damaged or incorrect items are eligible for a full refund or replacement — just reach out with a photo of the item and we'll make it right, no return shipment required.